Making Customer and Employee Research Transformative for Leaders in Small to Medium Sized Companies

We bring tailored research, analysis and recommendations to companies with up to 200 employees

The truth is, both angles are important!

But typically, only larger companies have access to Customer and Employee data to use to their advantage.

We want to bring these benefits to small and medium sized companies.

Customer Side

Use our powerful data and analysis to make the most informed decisions on key areas

Employee Side

Optimised Brand Messaging

Recognition and Praise

Improve Customer Relations

Strategy Alignment

Communication Channels

Product Improvements

What’s the single most important thing to your business?

David: Staff

That’s right, the customer

David: Coming at it from a different angle

Customer Feedback: Optimise your products and marketing

  • Why do Customers Choose Your Company?

  • What Features of Your Product/ Service do Customers Value?

  • How Easy is it for Customers to Purchase from you?

Employee Feedback: Help employees work at their best

  • Why do Employees Stay with Your Company?

  • Are Employees Enthusiastic About the Mission of Your Company?

  • Do Employees Have the Chance to Use Their Strengths?

How?

  1. We create your own bespoke user-friendly Feedback Dashboard

  2. We summarise customer or employee feedback and update your dashboard with key findings

  3. From our analysis, we give specific actionable steps you can make to achieve meaningful benefits at your company.

  4. We’ll provide you with

  1. You’ll love how easy it is to pinpoint areas to work on, know ways to improve and be able to track progress.

Quickly see results, here are some of them

Customer Feedback

  • Data Driven Insights

  • Enhance Customer Satisfaction

  • Competitive advantage in providing the best products/ services

  • Better understand your customers

  • Boost employees’ understanding of customers

Employee Feedback

  • Lower staff turnover

  • Improved Communication

  • Increased Performance

  • Cost Savings

  • A Better Understanding of your Employees

  • A Consistent Feedback Cycle

Why work with us?

We love helping you to create the best products and environments for your company to thrive, everyone wins! Working on and measuring small improvements leads to so many benefits while avoiding the negative effects that occur from standing still.

As an impartial third party, we’re more likely to get honest feedback, which we can turn into quick wins and long term solutions. Having us focus on the analysis will also free up time for you to work on other activities and strategic decisions.

  • I would thoroughly recommend using Better Workplace. Their work is so valuable!

    Paul Coombes, Co-Founder of Beyond Your Brand

  • We will keep using Better Workplace. They make the process so easy!

    Caroline Stevenson, Co-Founder of Beyond Your Brand