Making Customer and Employee Research Transformative for Leaders in Small to Medium Sized Companies
We bring tailored research, analysis and recommendations to companies with up to 200 employees
The truth is both customers and staff are the two most important things to a business!
But typically, only larger companies have access to Customer and Employee data to use to their advantage.
We bring the benefits of continuous feedback and improvements to small and medium sized companies.
Example Bespoke Reports Highlighting Major Opportunities from the Customer Research
Example Bespoke Reports Highlighting Major Opportunities from the Employee Research
Use our powerful data and analysis to make the most informed decisions on key areas
Product Improvements
Communication Channels
Employee Side
Customer Side
Recognition and Praise
Optimise Brand Messaging
Strategy Alignment
Improve Customer Relations
Customer Feedback: Optimise your products and marketing
Why do Customers Choose Your Company?
What Features of Your Product/ Service do Customers Value?
How Easy is it for Customers to Purchase from you?
Employee Feedback: Help employees work at their best
Why do Employees Stay with Your Company?
Are Employees Enthusiastic About the Mission of Your Company?
Do Employees Have the Chance to Use Their Strengths?
How?
We create your own bespoke user-friendly Feedback Dashboard
We summarise customer or employee feedback and update your dashboard with key findings
From our analysis, we give specific actionable steps you can make to achieve meaningful benefits at your company.
We’ll provide you with reports specific to your company research
You’ll love how easy it is to pinpoint areas to work on, know ways to improve and be able to track progress.
Quickly see results, here are some of them
Customer Results
Enhance Customer Satisfaction
Competitive advantage in providing the best products/ services
Better understand your customers
Boost employees’ understanding of customers
Employee Results
Lower staff turnover
Improved Communication
Increased Performance
Cost Savings
A Better Understanding of your Employees
A Consistent Feedback Cycle
Why work with us?
We love helping you to create the best products and environments for your company to thrive, everyone wins! Working on and measuring small improvements leads to so many benefits while avoiding the negative effects that can occur from standing still.
As an impartial third party, we’re more likely to get honest feedback, which we can turn into quick wins and long term solutions. Having us focus on the analysis will also free up time for you to work on other activities and strategic decisions.